Support

How do I log in?

Click the “Login” button, your username is your email. If you do not know your password, click “Forgot Password” > enter your email. You’ll be sent an email with a link to a secure page where you can set a new password.

Note: Your new password should be at least 8 characters long and use a mixture of special characters, numbers, and upper- and lower-case letters.

If your information could not be found, please contact updates@csda.net.

How can I change what people see in the online directory?

The Online Directory pulls all its information about you from your profile. To view your profile, click on your photo or profile icon at the top of the page and choose “Profile.”

Each section can be edited independently by clicking the pencil at the top-right of the section.  You can change the contents of your profile - including your employment history, job skills, profile picture, etc. 

You can control what profile information others see under “Privacy Settings.”

• Click on your photo or profile icon
• Choose “Profile”
• Choose the “My Account” tab
• Select “Privacy Settings” from the drop-down menu

How do I change my CSDA Communities notifications?

To change how frequently you get emails from your subscribed Communities:

• Log onto csda.net
• Click your photo or profile icon
• Choose Profile
• Select My Account from the menu tabs
• Select Community Notifications from the dropdown menu

For each Community you're subscribed to, you can toggle between Real Time, Daily Digest, and No Email.

• Real Time sends you notifications as discussions and other content appears in the Community.
• Daily Digest sends a once-a-day summary of everything that happened in the Community in the last 24 hours. 
• No Email turns off all notifications from that Community.

You can also get one Consolidated Digest instead of multiple Digests! A Consolidated Digest bundles notifications from multiple Communities into a single email, sent once per day or per week, keeping you up to date on multiple Communities while minimizing congestion in your inbox. 

This setting is most commonly employed by setting all the Communities you wish to include in the Consolidated Digest to No Email, then checking the box for each under the Consolidated Daily or Weekly Digest column, depending on how frequently you want to receive these digests. 

If you need assistance with your notification settings, please contact updates@csda.net.

Manage Email and Spam

First, for all email services: Add the sender’s email address to your contacts or address book. Other options to remedy this are specific to the email service you use, including the following:

Gmail

• Open the email that was sent to spam.
  • If you haven’t removed it from your Spam folder yet, click the “Not Spam” button at the top of the email.

Microsoft Outlook

In the Microsoft Outlook desktop program (not to be confused with Outlook.com, described below), there’s a special option that prevents emails from getting marked as spam.

• Click the “Junk” button in the Delete section on the ribbon and select “Never Block Sender”

Outlook.com

Outlook.com considers emails from your contacts to be important, so you can simply add an email address to your contacts and emails from that sender shouldn’t be marked as spam in the future.

To do this, click an email from that sender and locate the sender’s email address at the top of the email. Click it and then click the “Add” button. Enter whatever information you want for the contact and then click “Save” to add the email address to your contacts.

Yahoo! Mail

In Yahoo! Mail, add the sender to your contacts to avoid their messages diverting to spam:

• Open an email from that sender
• Click the sender’s email address at the top of the email
• Mouse over the “…” menu at the bottom of the popup
• Click “Add to contacts”
• Enter whatever information you want for the contact
• Click “Save”

Again, for services and email clients not mentioned here, you can almost always prevent emails from getting sent to spam simply by adding the sender to your address book or contacts.

If it has an option to mark as “Not Spam” or “Remove From Spam,” or something similar, you can always click that too. However, it’s generally better to add a sender to your contacts. That’s a clearer signal to your email service that you want to see emails from that sender.

How can I find what I’m looking for? Search?

Our search tool lets you see results from all discussions. Click the little magnifying glass in the top-right corner of the screen after logging in and a search bar will drop down.

How can I subscribe to Advocacy News?

Want the Advocacy News delivered straight to your inbox so you can hear about the hottest issues affecting special districts? Get updates from the halls of the Capitol by joining the Advocacy News Community. 

To join:

• Log onto csda.net
• Choose “CSDA Communities” from the menu
• Select “All Communities” from the drop down menu
• Scroll to Advocacy News and click “Join”
• Follow the steps to choose how frequently you wish to receive notifications.

How can I see who is on a district roster?

You can easily see who has a profile in your district with CSDA:

• Click “Member Resources”
• Choose “Member Directory” from the drop down menu
• Type in the name of the Special District
  • Note: you can also search for districts by Type and Network Area
• Click “Find Members” at the bottom of the page
• Select the district from the search results and the roster will appear under “Our People”

How can I add someone to my district?

Please contact updates@csda.net to create a new profile for a staff member or director at your district. 

How do I subscribe to receive Request for Proposal (RFP) notifications?

CSDA’s RFP Clearinghouse is a member benefit where Requests for Proposals and Requests for Qualifications can be posted and viewed by CSDA members.

To receive notifications, you must join the RFP Clearinghouse Community.

• Log onto csda.net
• Choose “CSDA Communities”
• Choose “All Communities” from the drop down menu
• Scroll down to the RFP Clearinghouse and click “Join”
• Follow the steps to choose how frequently you wish to receive notifications.

How do I post a Request for Proposal (RFP)?

• First, make sure you are a member of the RFP Clearinghouse Community (see above):
• Select 'CSDA Communities' and then 'All Communities' from the homepage. You will see the RFP Clearinghouse listed - if you see a little blue 'Join' button by the community's name, click it and join the community.
• Once you're in the community, click the 'Discussion's tab.
• The Discussions area features a green “Post New Message” button, click it and you will be able to create your post.
• Don’t forget to add a PDF or Word Doc version of the RFP as an attachment and be sure to explicitly state your RFP/RFQ's general purpose and due date in your description.

How do I post a job?

The Career Center is one of the busiest parts of our website and a great place to post jobs your district needs filled.

Log in at www.csda.net and then click 'Member Resources' > 'Career Center'. If you are looking to post a job, click 'Post Job(s)' OR 'Employer Login' to check on current postings.
Your district or organization has an employer account by default and you have access to that account as a member of your district/organization. You will be presented with a list of prices once you have entered your job posting information.

How can I register for a Webinar, Workshop or Conference?

• Log in at csda.net
• Select "Learn" from the menu
• Choose "All Events - Register" from the dropdown menu
• Choose the event you want to attend
• Select “Register Myself”

Important Details:

• It is preferred that individuals register themselves; however, you may register someone else, if they have a CSDA profile.
• If you need assistance registering someone, please contact membership@csda.net 
• If you want to bring a guest or a spouse, please contact membership@csda.net.

I need to register for an On-Demand Webinar

• Log in at csda.net
• Select "Learn" from the menu
• Choose "All Events - Register" from the dropdown menu
• Choose “On-Demand Webinar” (They are listed in alphabetical order)
• Complete the checkout process

Important Details:

• On-Demand Webinars must be purchased by the individual viewing the course.
• If you need assistance, please contact membership@csda.net 
• If you are an SDRMA member, please contact membership@csda.net for your SDRMA discount code if the On-Demand Webinar is eligible.

How do I watch a live webinar?

After registration, a notification email from webinars@blueskyelearn.com will be sent to you with a ‘Join’ button. Simply, select the ‘Join’ button, sign in using your CSDA login, and select ‘Join Live Event’. You will be taken to Zoom to view the live session.

Important Details:

• Notification reminders from webinars@blueskyelearn.com are also sent five days prior and two hours prior to the event. All reminder emails contain the ‘Join’ button
• You will be able to enter the live session 30 minutes prior to its scheduled time

How do I watch an on-demand webinar?

• Log in at www.csda.net
• Select “Learn” from the menu
• Choose “My Webinars/Events’ from the dropdown menu
• Find course and select title
• Select the blue ‘Play’ button to view video

Important Details:

• It takes approximately 30 minutes for the course to appear under My Webinars/Events after purchase.
• Please remember to complete the acknowledgement statement at the end of the webinar for your certificate to generate.

How do I watch a webinar or on-demand webinar as a group?

Before the webinar begins, please make sure everyone in the group has registered for the course.  After viewing, download this Sign-In sheet.  Fill out the title of the webinar and whether it is an On-Demand or live webinar.  Then print out the document and have every viewer sign their name to certify that they watched the webinar in full.  Email the completed form to updates@csda.net.

Processing sign-in sheets takes about 48 hours, after which each viewer will be able to log into their accounts and access their certificates.  For more information on how to retrieve your certificate click here.

How can I watch it on an iPad/iPhone?

Our website uses cookies to show you webinars. When you visit a webinar page, it will display a pop-up message that asks you to accept cookies in order to view content; you must agree to accept the cookies.

If you find yourself unable to view a webinar, and when you attempt to view a webinar the page simply displays a blank screen with the CSDA logo, your browser may be blocking cookies automatically. This is particularly common for ipad/iphone users! Follow the instructions for your browser at https://pathlms.elevio.help/en/articles/145 to resolve most common causes of this issue.

Other common solutions include:

• Attempt to view the webinar in a different browser.
• Clear your browser's history and attempt to view the webinar again.
• Open a new incognito/private browser and log onto www.csda.net to view your webinar through that browser. Learn how to use incognito browsers here.

Please call CSDA if you are having trouble viewing your webinars.

How do I retrieve my certificate?

Webinar certificates are generated after you have fully and correctly finished viewing a webinar that offers certificates. Make sure you completed the acknowledgement statement shown at the end of On-Demand Webinars.

You can always find certificates for your completed webinars! 

• Log in at csda.net
• Select “Learn” from the menu
• Choose “My Webinars/Events” from the dropdown menu
• Choose “My Webinar Certificates” from the Quick Links box

Note: For live webinars, certificates will not be available for 2 business days after the webinar finishes.

If you do not see a certificate you are expecting to see, please contact updates@csda.net.

How do I make edits to an existing registration?

CSDA does not support online edits to completed registrations - please contact updates@csda.net to get assistance if you need to edit a registration.