Communications

CSDA emails go to my SPAM folder, how can I fix that?

First, for all email services: Add the sender’s email address to your contacts or address book. Other options to remedy this are specific to the email service you use, including the following:

Gmail

  • Open the email that was sent to spam.
    • If you haven’t removed it from your Spam folder yet, click the “Not Spam” button at the top of the email.

Microsoft Outlook

In the Microsoft Outlook desktop program (not to be confused with Outlook.com, described below), there’s a special option that prevents emails from getting marked as spam.

  • Click the “Junk” button in the Delete section on the ribbon and select “Never Block Sender”

Outlook.com

Outlook.com considers emails from your contacts to be important, so you can simply add an email address to your contacts and emails from that sender shouldn’t be marked as spam in the future.

To do this, click an email from that sender and locate the sender’s email address at the top of the email. Click it and then click the “Add” button. Enter whatever information you want for the contact and then click “Save” to add the email address to your contacts.

Yahoo! Mail

In Yahoo! Mail, add the sender to your contacts to avoid their messages diverting to spam:

  • Open an email from that sender
  • Click the sender’s email address at the top of the email
  • Mouse over the “…” menu at the bottom of the popup
  • Click “Add to contacts”
  • Enter whatever information you want for the contact
  • Click “Save”


Again, for services and email clients not mentioned here, you can almost always prevent emails from getting sent to spam simply by adding the sender to your address book or contacts.

If it has an option to mark as “Not Spam” or “Remove From Spam,” or something similar, you can always click that too. However, it’s generally better to add a sender to your contacts. That’s a clearer signal to your email service that you want to see emails from that sender.