Laurie Guest
The 10 Cent Decision: How Small Change Pays Off Big
Tuesday, October 22, 2024
8:30 – 9:45 a.m.
Service is at the core of special districts. From staff and board culture to interactions with the public, the choices we make day in and day out have the potential to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”—the ones a barely cost a dime but have a massive impact––that can transform service from so-so to stellar. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and staff satisfaction.